|
US Orders: All
orders shipped within the US are sent either USPS Priority Mail or UPS.
Small orders and items 5 pounds or less are shipped via Priority Mail and
should arrive within 2 to 3 business days. We ship orders via Priority
Mail every day but Saturday. Our daily cutoff for same day shipping is 2pm
EST. All orders placed after 2pm will be shipped the following day. Large
items and orders over 5 pounds are shipped via UPS ground service. We ship
from Baltimore, MD. Your delivery time will vary depending upon location.
East Coast destinations are generally delivered in 2 to 5 days, West Coast
4 to 7 days. All packages are covered by us against loss or damage. Next
day Express Mail or UPS 2nd Day Express services are also available.
International Orders:
International Orders are shipped via
International Air Mail or International Surface Mail. Air Mail take 4 to
10 days to most countries, Surface Mail is 4 to 6 weeks. Other carriers
services are also available.
Our Shipping Guarantee:
We guarantee that all items ordered from us will
reach you intact and undamaged. If you order is lost in the mail, we
will refund you purchase price including the cost of shipping. Any
item that is damaged during shipment will be replaced or your purchase
price refunded.
We take great care in packaging our
products to reduce the chance of damage during shipment. In the event that
an item arrives damaged, please contact us as soon as possible. You can
reach us Toll-Free at: 1-888-84-ORIENT, or Email: admin@fareastwholesale.com
Please keep all packing materials as
they may be required for us to file an insurance claim. We may request
that you ship the damaged item back to us at our expense. All refunds will
be credited upon receipt of damaged merchandise by return mail ( if
required ), or inspection by carrier. Items not requiring return or
inspection will be credited upon notification of damage.
Returns: If any of our
products are not exactly as stated in our description it can be returned
within 10 days of purchase for a full refund. If you are not satisfied
with the items, you may return them within 5 days of receipt for a refund,
less shipping. If you have questions about any particular item or feel you
cannot make a decision based on the photos on our website, please email us
and we will provide you with addition information and photographs if
needed.
Guarantee: All of our
Items are guaranteed to be of the age and material that is in the item
description. If it says Ivory...it is Ivory, not bone or resin. If you
find any of our items to not be of the age or material stated we will pay
for return shipping and provide a full refund. |